Privacy Policy

This Privacy Policy explains how Townssy ("we", "us", or "our") handles personal information when you visit our website, create an account, place orders, sell on the platform, or contact support.

This policy applies to buyers, sellers, delivery partners, and visitors. It does not cover third-party websites linked from Townssy, and it should be read together with our Terms of Use, which govern your use of the marketplace.

We collect information in three main ways:

• Information you provide: name, username, email, phone number, profile photo, delivery addresses, order details, messages, reviews, and support requests.
• Information generated through use: order history, cart activity, notification preferences, device/browser type, log data, IP address, and security events such as sign-in activity.
• Optional location information: country, region, and city when you choose to share approximate location to improve product availability and recommendations. We do not sell this data for third-party advertising.

Payment card details are handled by our payment processors. Townssy does not store full card numbers on its own servers.

We use personal information to operate and improve Townssy, including to:

• Create and secure your account.
• Process orders, payments, refunds, and delivery updates.
• Send transactional messages such as order confirmations, shipping notices, and payment receipts.
• Provide customer support and investigate disputes or fraud.
• Personalize product discovery, saved preferences, and regional availability.
• Maintain platform safety, enforce policies, and comply with legal obligations.
• Measure performance and fix bugs through analytics and diagnostics.

Depending on your location and the activity involved, we rely on one or more of the following bases:

• Performance of a contract — for example, fulfilling an order you place.
• Legitimate interests — such as preventing fraud, improving the Service, and keeping users safe, balanced against your rights.
• Consent — where required for optional features like certain marketing or location-based personalization.
• Legal obligation — when we must retain or disclose information to comply with law.

We do not sell your personal information. We share data only as needed to run the Service:

• Sellers and fulfilment partners receive the information required to prepare and deliver your order.
• Payment processors such as Paystack handle payment authorization and settlement.
• Infrastructure and communication providers — for example hosting, email delivery, and authentication — process data under contractual safeguards.
• Professional advisers or authorities when required to comply with law, respond to lawful requests, or protect users and Townssy.

If Townssy is involved in a merger, acquisition, or asset sale, user information may transfer as part of that transaction subject to continued protection consistent with this policy.

We use cookies, local storage, and similar technologies to keep you signed in, remember preferences, protect against abuse, and understand how the site is used.

• Strictly necessary cookies support core functions such as authentication and checkout.
• Functional cookies remember choices like language or location consent.
• Analytics cookies help us measure traffic and improve performance.

You can control cookies through your browser settings. Disabling certain cookies may limit parts of the Service. For account-level ad and personalization controls, visit Account privacy settings.

We retain personal information only for as long as necessary for the purposes described in this policy, including:

• Account data — while your account is active and for a reasonable period afterward.
• Order and payment records — as needed for tax, accounting, fraud prevention, and dispute resolution.
• Support and security logs — for a limited period based on operational and legal requirements.

When data is no longer needed, we delete or anonymize it unless retention is required by law.

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, encryption in transit, monitoring, and role-based permissions for staff tools.

No online service can guarantee absolute security. You can help protect your account by using a strong password, enabling available security features, and signing out on shared devices. Report suspicious activity through Safety center.

Depending on applicable law, you may have the right to access, correct, delete, or export certain personal information, and to object to or restrict some processing.

• Update profile and address details in your account settings.
• Manage notification and marketing preferences in the app.
• Withdraw location consent where the feature is optional.
• Request help with data questions by emailing info@townssy.com.

We may need to verify your identity before fulfilling a request. Some information must be retained even after deletion requests where required for legal or legitimate business purposes.

Townssy is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can delete it.

Townssy is operated from Ghana and may process information on servers located in other countries where our service providers operate. When data is transferred internationally, we take steps intended to provide an appropriate level of protection consistent with this policy.

We may update this Privacy Policy to reflect changes in law, technology, or our practices. The "Last updated" date at the top of this page shows when it was last revised.

Privacy questions, data requests, or complaints can be sent to info@townssy.com. Please include the email address associated with your account and a clear description of your request.